How often does my Instant Boiling Water unit need servicing?

Service frequency depends on water quality.

Harsh water areas = every six months

Normal water areas = every 12 months

Have a qualified technician service the unit every six months, including inspection of key internal components such as the inlet strainer and water level sensor.

Our full guide explains the recommended service schedule, what’s checked during maintenance and how to track service history.

Is my Bromic Instant Boiling Water Dispenser covered by warranty?

To keep your unit running efficiently and to be covered by warranty you must understand your water quality and follow required service intervals. Refer to the manual and our comprehensive guide for more details.

What can I do if I have low water quality in my Instant Boiling Water Dispenser?

If you’re in a harsh water area, installing an auxiliary filter and increasing your servicing frequency can help protect your unit. You should also regularly check for residue or debris on components like the inlet strainer. If you’re unsure about local water quality, contact your state water authority or local council.

For practical tips on protecting your dispenser in harsh water conditions, see our complete guide.

What is considered “normal” or “harsh” water for the Instant Boiling Water Dispenser?

At Bromic we assess water quality using the Langelier Saturation Index (LSI). At operating temperature, normal balanced water falls between –0.3 and +0.3, while harsh water falls outside that band but still within warranty limits (≥ −1.0 and ≤ +0.8). Harsh water increases the risk of scale and corrosion and may require more frequent servicing.

See our complete guide for details on LSI, warranty considerations and maintenance recommendations.

What signs of scale or residue should I look for in my Instant Boiling Water Dispenser?

Visible white or chalky deposits on the heating element, level probes or internal components may indicate mineral build-up. You may also notice slower heat-up times, inconsistent filling or nuisance alarms. These issues are more common in harsh water areas.

Learn more about common water-related issues and how to prevent them in our Bromic Instant Boiling Water Dispenser full guide.

Why is water quality important for my Instant Boiling Water Dispenser?

Proper water quality protects the internal components of the boiler – especially the heating element, water level probes and inlet filter. Poor water quality can cause scale, corrosion and fouling, which lead to slow heat up times, increased energy use and premature component wear.

To understand how water quality affects performance and lifespan, read our comprehensive guide.

Instant Boiling Water Dispensers