Frequently asked questions

Shouldn’t use this pump if its in a place where water freezes. Water will expand when it freezes inside the pump and will cause the pump to crack. The water should be fully drained from the pump and pipes during these periods. 

Check on the flow vs head chart. If you decrease the flow the pressure will increase. More pressure can also be achieved with less bends and height in the piping. Pressure=head*9.81*specific density

It will work when it is primed with water and the power is plugged in.

No, they are not required to have watermark approval. They have AS4020 approval for drinking water.

Unscrew the metal bolt at the back near the bottom of the metal part of the pump to drain water out. Can also tip the pump without breaking connections to drain more.

There are instructions in the instruction manual which include pictures of where the metal bolt at the top of the metal part of the pump next to the outlet hose, unscrew and fill up with water with a jug.

The jet pumps do produce some noise when in operation, although if the noise sounds odd or uneven, there may be a problem. The impeller could be damaged (due to the pump running dry, or something stuck), or bubbles could be present (cavitation) which causes noise and also damage. Prime and purge pump with water so there are no bubbles present.

Contact a plumber to calculate the required flow rate and pressure for the installation (which depends on, the length, height, and diameter of pipes and how many taps it will serve) and from there we can advise which pump will suit. 

2.5m from heater outlet. 1.25m from the tops, sides and inlet. Never operate on elevated structures such as platforms or scaffolds.

No. It uses a POL or type 27 connection to an LPG cylinder, not a bayonet connection. This product is designed for LPG and should not be converted.