Frequently asked questions

This would be caused by covering the heater with something like clothes if trying to dry washing. It should not be covered by anything. This is a misuse of the product which voids the warranty.

You should not leave unit alight when the house is unoccupied. Turn off immediately and ventilate the room. Get the heater serviced by a technician or return the heater is it is within warranty. If it’s a funny smell for the first use of the season, clean the heater of dust before use and ventilate the room for the first couple of hours of burning.

Flueless gas heaters are illegal in SA, VIC and TAS. They are safe to use in other states provided the installation and use of the product are followed as per the instruction manual.

100hrs on high. 200 hrs on low.

No.

A flueless gas heater releases combustion gases and water vapour directly into the home. They are more energy efficient and cost less to purchase and install than flued gas heaters.

The longest hose allowed by Aus law is 3m. 10HEV3000 is our compatible 3m hose. 

No. The longest we make is 600mm. This is the longest hose that is allowed to be installed according to Australian Standards.

The type 27 pigtails must be supplied instead of the POL connections after April 2022 on new appliances. Old pol pigtails can continue to be used on old installations until they are replaced. 

A new cylinder should be purchased as a replacement with the correct type 27 valve.