Frequently asked questions

A flueless gas heater releases combustion gases and water vapour directly into the home. They are more energy efficient and cost less to purchase and install than flued gas heaters.

The longest hose allowed by Aus law is 3m. 10HEV3000 is our compatible 3m hose. 

No. The longest we make is 600mm. This is the longest hose that is allowed to be installed according to Australian Standards.

The type 27 pigtails must be supplied instead of the POL connections after April 2022 on new appliances. Old pol pigtails can continue to be used on old installations until they are replaced. 

A new cylinder should be purchased as a replacement with the correct type 27 valve.

No. Only 4kg-9kg cylinders with this type 27 valve will work with this pigtail. Larger cylinders still only require the normal POL connections.

These new valves significantly reduce the chance of incorrectly connecting the hose to the gas bottle allowing gas to escape and causing a potential fire risk. They do not allow gas to escape without a correctly installed compatible hose. 

They cannot be shipped in the same container due to the DG sub-class as 5.1 which is incompatible with DG class 2.1 products.

Yes, we have an oxyset that can be used with the 1L cylinder. It has part number 1811167-2. More information can be found on our website.

Our 1811172-1 oxygen regulator has an M12 inlet to connect to the bottles and a 3/8” G RH connection for a hose. It has 2 gauges, 1 for the flow and another for the cylinder pressure. This regulator is compatible with oxysets branded Bromic, Ambro and Oxyturbo. This regulator is not compatible with Tradeflame (M10), Dynaweld (M10), Bernzomatic (CGA600) or Hot Devil (CGA600) oxysets.