Frequently asked questions

Oxygen cylinders should never be placed in general waste due to safety (explosion and fire risk) and compliance requirements (NSW EPA and other state and local council regulations) that can be enforced by fines. 

No. Once you’ve paid for the recycling box, there are no extra fees. The cost covers shipping the box to you for packing, and collection of the packed box by our courier partner. 

Our Oxygen Recycling service is only for Bromic 1L oxygen cylinders.  

When packed correctly in the supplied recycling box, they are suitable for courier collections. Be sure to carefully follow the instructions provided. The box provided ensures compliance with safety regulations for transporting dangerous goods.

Yes, only empty 1L Bromic oxygen cylinders should be packed for recycling. 

ACB replaces a traditional metal reinforcement with a non-metallic nylon braid, eliminating corrosion and rust while delivering an ultra flexible, kink-resistant hose structure. This means the hose is unaffected by chemicals such as chlorine and cleaning agents, avoiding the long-term degradation and flow-restricting risks associated with metal-reinforced hoses.

Polyethylene of Raised Temperature (PE-RT). PE-RT ensures exceptional flexibility while maintaining superior resistance to high temperatures. This makes it ideal for both hot and cold water applications, without compromising performance.

To keep your unit running efficiently and to be covered by warranty you must understand your water quality and follow required service intervals. Refer to the manual and our comprehensive guide for more details.

Visible white or chalky deposits on the heating element, level probes or internal components may indicate mineral build-up. You may also notice slower heat-up times, inconsistent filling or nuisance alarms. These issues are more common in harsh water areas.  

Learn more about common water-related issues and how to prevent them in our Bromic Instant Boiling Water Dispenser full guide. 

Service frequency depends on water quality.  

Harsh water areas = every six months  

Normal water areas = every 12 months 

Have a qualified technician service the unit every six months, including inspection of key internal components such as the inlet strainer and water level sensor. 

Our full guide explains the recommended service schedule, what’s checked during maintenance and how to track service history.